L1 Technical Support Executive

Kickstart your career in cloud technology with Evoxt Sdn Bhd! We are seeking a motivated L1 Technical Support Executive to join our dynamic team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. This role offers comprehensive training, a collaborative work environment, and the opportunity to gain hands-on experience with industry-leading cloud solutions. As a L1 Technical Support Executive, you will be the first point of contact for our clients, providing exceptional support and ensuring their smooth experience with our cloud services.

At Evoxt Sdn Bhd, we are committed to fostering a culture of innovation and continuous learning. Our team works with cutting-edge technologies such as AWS, Azure, and Google Cloud Platform. You will have the chance to work on diverse projects, from small-scale implementations to large enterprise solutions, helping our clients achieve their business goals.

Join us and be part of a growing company that values your skills and offers ample opportunities for professional growth. We are looking for a proactive and detail-oriented individual who is passionate about technology and eager to make a difference.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients, ensuring their smooth experience with our cloud services.
• Troubleshoot and resolve technical issues using tools like ServiceNow, Jira, and Confluence.
• Document and maintain technical knowledge base for future reference.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Monitor and report on service performance metrics.
• Participate in continuous training and development programs.
• Stay updated with the latest industry trends and best practices.
• Act as a liaison between clients and internal teams to ensure clear communication and issue resolution.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in technical support or a similar role.
• Strong understanding of cloud technologies such as AWS, Azure, or Google Cloud Platform.
• Proficiency in English, both written and spoken.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced, dynamic environment.
• Basic knowledge of ITIL framework is a plus.
• Willingness to travel to client sites as needed.

🛠️ Keahlian

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