Customer Experience Specialist (Placement HURU HARA BOTTLE)

Join PT Sumber Jaya Selamanya as a Customer Experience Specialist and become the face of our brand, ensuring every customer interaction with HURU HARA BOTTLE is exceptional. In this dynamic role, you will be responsible for delivering world-class customer service and fostering strong relationships with our valued customers in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

As a Customer Experience Specialist, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction. You will also be responsible for managing our customer database using Salesforce, tracking customer interactions, and analyzing customer feedback to identify trends and areas for improvement.

At PT Sumber Jaya Selamanya, we are committed to providing an exceptional customer experience and we believe that our Customer Experience Specialists play a crucial role in achieving this goal. We offer a competitive salary of Rp 5,000,000 - Rp 8,000,000 per month, a comprehensive benefits package, and opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service and support to customers in person, over the phone, and via email.
• Handle customer inquiries, complaints, and requests, ensuring timely and effective resolution.
• Manage our customer database using Salesforce, tracking customer interactions and maintaining accurate records.
• Analyze customer feedback and identify trends to improve our products and services.
• Collaborate with our marketing and sales teams to ensure a consistent and cohesive customer experience.
• Promote our brand and products through face-to-face interactions and social media.
• Attend and participate in training sessions and workshops to enhance your skills and knowledge.
• Adhere to our company's policies, procedures, and quality standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using Salesforce and other customer relationship management (CRM) software.
• Fluency in English and Bahasa Indonesia.
• Ability to work well under pressure and meet tight deadlines.
• Valid SIM card and reliable transportation.

🛠️ Keahlian

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