Customer Service Agent - Call Center for National Oil & Gas Leader (Tangerang BSD)

Join Infomedia Nusantara as a Customer Service Agent for Indonesia’s largest national oil and gas company! Based in the dynamic BSD City, Tangerang, this role offers a unique opportunity to represent a leading energy corporation while delivering exceptional customer service. As part of a dedicated call center team, you'll handle inquiries, complaints, and customer support for a diverse client base, ensuring their needs are met with professionalism and efficiency.

At Infomedia Nusantara, we are committed to fostering a collaborative and innovative environment. Our call center operates with state-of-the-art tools like Zendesk and Salesforce, empowering you to resolve issues quickly and provide personalized solutions. This role is ideal for those seeking a dynamic work environment with opportunities for growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with a focus on resolving issues and providing excellent service.
• Use Zendesk and Salesforce to log and track customer interactions, ensuring timely follow-ups.
• Assist in troubleshooting technical issues related to energy products and services.
• Collaborate with internal teams to escalate complex issues and ensure consistent brand representation.
• Monitor and improve call center performance metrics, such as response times and customer satisfaction scores.
• Provide training and support to new hires, fostering a culture of continuous learning.
• Adhere to company policies and procedures, maintaining high standards of professionalism.
• Participate in team meetings and quality assurance sessions to enhance service delivery.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a call center environment.
• Strong communication skills, with the ability to handle difficult conversations calmly and effectively.
• Proficiency in using Zendesk and Salesforce is a plus.
• Familiarity with the energy sector is beneficial but not required.
• Ability to work in a fast-paced environment with tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Excellent problem-solving skills and attention to detail.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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